Industries / Insurance
Insurance · EiWare

The CSR work that never ends — handled.

Renewals, certificates, claims intake, carrier submissions — the work that fills your CSRs' week. EiWare's worker agents handle the routine of it; your team approves. Insurance is where EiWare deployed first.

The problem

Most of a CSR's week isn't service. It's processing.

Renewals, claims intake, carrier submissions, compliance documents — the processing work consumes the bulk of customer-service time at an agency. And insurance has chronic turnover: when an experienced CSR leaves, the institutional knowledge goes with them — which carrier wants what, how this client likes things handled, the workarounds that took years to learn.

~80%
of CSR time goes to processing, not to serving the client
What EiWare handles in an agency

The four workflows that eat the week.

Prep and Approve — the worker agents do the prep; your team approves what goes out.

01
Policy renewals
Shopped against your carrier panel, compared, and drafted. Your producer confirms direction.
02
Certificates of insurance
Generated and issued straight from the request — in minutes, not hours.
03
Claims intake (FNOL)
First notice of loss captured and pre-filled before it ever reaches a person.
04
Client communications
Renewal, cancellation, endorsement and new-business emails drafted in your agency's voice, for approval.
What it's built to do

Designed to give a 10-person agency 18 hours a week back.

8–12
hrs/wk · from 25–35
CSR hours on renewal processing
<15
minutes · from 1–4 hrs
Certificate turnaround time
5
minutes · from 20–30
FNOL intake, pre-filled
100%
retained
Institutional knowledge, captured & operational

Projected outcomes from the canonical deployment plan — targets, not guarantees. Results vary by agency and scope.

The right fit

Elliot for the agency. Eli for the solo producer.

Elliot
For agencies & firms — 3 to 35+ employees

The EiWare Premium operator surface — a branded Mission Control, multi-workflow automation across every line, and staff coordination at scale. This is what an agency runs.

See Elliot →
Eli
For a single owner-operator agent

The EiWare Lite back office for a producer running their own book — inbox triage, follow-up, and phone coverage so a missed call isn't a missed renewal.

See Eli →
How it rolls out

A 90-day arc — and you see it the whole way.

A real deployment is a multi-week arc, named honestly. Here's the shape of it.

WEEK 1
Discovery
WEEK 2
Infrastructure
WEEKS 3–4
Supervised launch
WEEKS 5–8
Tuning
WEEKS 9–12
Autonomous
EiWare's first agency deployment is live now in shadow mode: the worker agents observe and draft, every output is reviewed, and nothing goes to a carrier or customer unsupervised while the system learns. We'll publish results — and name the agency — when there are results to publish and the customer has cleared it. Not before.

See EiWare run inside an agency.